Privacy Policy: Confluence Travels
Confluence Travels ("we," "our," or "us") is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us for our travel agency services, including curated river cruises, delta expeditions, bespoke travel planning, group tours, luxury river safaris, ecological river journeys, and cultural immersion tours.
Information We Collect
We collect various types of information to provide and improve our travel services. This includes:
- Personal Identifiable Information (PII): This may include your name, address, email address, phone number, date of birth, passport details, nationality, payment information (such as credit card details), and dietary restrictions or health information relevant to your travel arrangements. We collect this when you make a booking, inquire about our services, or communicate with us directly.
- Travel Preferences: Information about your travel interests, preferences for destinations, accommodations, activities, and specific requests related to your river cruises or expeditions.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our online platform.
- Technical Data: When you visit our online platform, we automatically collect certain information about your device, including your IP address, browser type, operating system, and anonymous usage data to improve our services and marketing efforts.
How We Use Your Information
We use the information we collect for various purposes, primarily to fulfill our contractual obligations to you and enhance your travel experience:
- To Provide Services: To process your bookings, arrange travel components (flights, accommodation, transfers, excursions), communicate with you about your itinerary, and provide customer support for your curated river cruises, delta expeditions, and other travel services.
- Personalization: To tailor our travel recommendations and offers to your interests and past travel history.
- Communication: To send you important updates about your travel plans, newsletters, marketing communications (where you have opted in), and respond to your inquiries.
- Business Operations: For internal record keeping, accounting, billing, and improving our service offerings.
- Legal and Compliance: To comply with legal obligations, requests from public and government authorities, and to enforce our terms and conditions.
Disclosure of Your Information
We may share your personal data with third parties in the following circumstances:
- Service Providers: With third-party service providers who assist us in delivering our travel services, such as airlines, hotels, cruise operators, local tour guides, transport providers, and payment processors. These providers are bound by confidentiality agreements and are only permitted to use your data for the purpose of providing their services to us.
- Business Partners: With our trusted business partners for joint marketing activities or co-branded services, but only with your explicit consent.
- Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
International Data Transfers
As Confluence Travels provides international travel services, your personal data may be transferred to, and processed in, countries outside of Singapore, including countries where our service providers or partners are located. We ensure that appropriate safeguards are in place to protect your data during such transfers, in compliance with applicable data protection laws, such as the General Data Protection Regulation (GDPR) where relevant. This may include reliance on standard contractual clauses, binding corporate rules, or other legally recognized mechanisms.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. We utilize administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal data:
- Right to Access: To request copies of your personal data.
- Right to Rectification: To request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): To request that we erase your personal data under certain conditions.
- Right to Restrict Processing: To request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: To object to our processing of your personal data under certain conditions.
- Right to Data Portability: To request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframes required by applicable data protection laws.
Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our online platform may become inaccessible or not function properly.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modification to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Confluence Travels
10 Collyer Quay,
Ocean Financial Centre, #35-01,
Singapore, Central Region, 049315
Singapore